By visiting our website or placing an order with Raawiyah, you agree to these Terms of Service and the policies listed on our website, including our Shipping & Delivery, Payment, Returns & Exchanges, Cancellation, Refund, and Privacy Policies. These policies form part of these Terms and should be read together.

We make every effort to ensure that our product descriptions, photographs, fragrances, prices and availability are accurate. As our products may be handcrafted, slight variations in colour, texture, finish, wax appearance or fragrance may occur and do not necessarily indicate a defect.

All orders are subject to product availability and confirmation. For COD orders, a 20% advance payment is required to confirm and process the order, with the remaining 80% payable upon delivery. We reserve the right to contact you for order verification or to cancel an order where the information provided cannot be reasonably verified.

Our Shipping & Delivery, Returns & Exchanges, Cancellation, and Refund Policies explain the applicable timelines, delivery requirements, damaged or lost shipments, cancellations, exchanges and refunds. By placing an order, you acknowledge these policies; however, nothing in these Terms is intended to limit any rights you may have under applicable law.

Please provide accurate contact and delivery information and ensure someone is available to receive your order. Our candles and home-fragrance products should always be used according to the care and safety instructions provided with them. RAAWIYAH is not responsible for issues resulting from misuse, improper handling, or failure to follow the provided care instructions.

All content on the Raawiyah website, including our name, logo, photographs, designs, text, graphics, product descriptions and other brand materials, belongs to Raawiyah or its respective rights holders. This content may not be copied, reproduced, modified or used commercially without prior permission. We may also update, modify or temporarily suspend parts of the website when necessary.

We may update these Terms or our policies from time to time, and the updated version will apply to future use of the website and orders. We will make reasonable efforts to keep the website and services available, but we cannot guarantee uninterrupted access or that every delivery will be free from circumstances outside our control. These Terms are subject to the applicable laws of Pakistan, including applicable consumer-protection laws, and any dispute will be handled through the appropriate legal forum available under those laws.