Return & Exchanges

Exchanges are considered only for products that arrive damaged, defective, reported within 24 hours of delivery, or incorrect, subject to the conditions below.

Change-of-mind requests, fragrance preferences, orders reported after 24 hours of delivery or unwanted products are not eligible for return or exchange.

1. Contact us at WhatsApp or Email with your order number and reason for return/exchange.
2. We will guide you through the next steps and provide you with a return address if applicable.
3. Once we receive and inspect the item, we will process the approved return or exchange according to this policy.

The issue must be reported within 24 hours of delivery. Once approved, the product can be returned within 7 days.

If there is an issue with your order, please contact us within 24 hours of delivery with your order number and clear photos/videos of the product and packaging.

For an exchange, the product must be unused, unopened, and in its original packaging. Used or burned products cannot be returned or exchanged. Please include all original components, such as the lid, box, and reed diffuser sticks.

For COD orders, the same return and exchange policy applies. No monetary refunds are offered. Exchanges are available only for products that arrive damaged, defective, or incorrect, subject to the conditions of this policy.

Products that are not damaged, defective, or incorrect are not eligible for return or exchange.

Burned, used, or opened products are not eligible for return or exchange under any circumstances.

Personalized, customized, or specially prepared products are also not eligible for return or exchange, except where the product was received defective or incorrect.

If the issue is due to an error on our part or damage during transit, RAAWIYAH will cover the applicable return and replacement delivery costs.

If you receive a damaged, defective or incorrect product, we will review your request and, where applicable, arrange a replacement or exchange at no additional cost.